Report Your Allianz Claim in English

FOR ALLIANZ CUSTOMERS

Insured with Allianz and had an accident, a burglary or a water leak? Simply report your Allianz claim in English here – choose the insurance and what happened, add your details, and we take care of the rest with Allianz. We get back to you within one working day.

Emergency? If people are in danger, call 112 (fire brigade, ambulance) or 110 (police) first. For a car breakdown or urgent help abroad, use the emergency number on your insurance documents.

This service is for customers of Allianz insurance. finanXpats is an offer of von Nessen OHG, General Agency of Allianz – we speak English, German and Turkish and handle your claim directly with Allianz.

How it works

Fill in the form. Choose your Allianz insurance and what you want to report – no documents needed at this stage.
We contact you within one working day. By phone, video call or WhatsApp – in English, German or Turkish.
We report the claim to Allianz. We tell you exactly which photos, receipts or reports are needed and how to send them securely.
We stay with you until it is settled. We follow up with Allianz and explain every letter you receive.

Which claims we handle

We help Allianz customers with every common type of claim – and explain each step in English:

Personal liability: you damaged someone else’s property, lost a key or caused damage in your rented flat. More about personal liability insurance.
Household contents and building: burglary, bicycle theft, water damage, fire or storm.
Car: accidents, parking damage, glass damage, collisions with animals, theft or breakdown.
Legal expenses: disputes with your employer, your landlord, after a traffic incident or as a consumer – see the three pillars of legal insurance.
Private health, accident and travel insurance: cost approval before a treatment, hospital stays, reimbursements and treatment abroad.

Not sure whether your case is covered? Report it anyway – we check your Allianz policy with you. Official information on Allianz products is available at allianz.de; for personal questions you can also book a free call.

Report your Allianz claim in English

1. Your Allianz claim

Which Allianz insurance? *

What would you like to report? *

When did it happen? *

Allianz policy numberShown on your Allianz policy document: AS… for property and liability, AK… for health insurance. Leave empty if you don’t have it at hand.

Short description (optional, no health details)

2. Policyholder and contact

First name *

Last name *

Email *

Mobile number *

Date of birth *

Street and house number *

Postcode *

City *

* Required fields

Please do not send photos, invoices or medical documents before we have spoken – we will tell you what is needed and the safest way to send it.

Frequently asked questions

Where do I find my policy number?

On your insurance policy document (Versicherungsschein) and on letters from Allianz. It usually starts with AS for property and liability insurance and AK for health insurance. If you do not have it at hand, leave the field empty.

How quickly do I need to report a claim?

As soon as possible. Your insurance terms require you to report a claim without delay. For theft and burglary, also report it to the police and keep the reference number – we will ask you for it when we call.

I am not insured with Allianz – can you help?

This claims service is for Allianz customers. If you are thinking about switching your insurance, we are happy to advise you – book a free call.

Why can’t I upload documents here?

For your privacy. Claims often contain sensitive information, so we first talk to you and then tell you which documents are really needed and how to send them securely.